The E9-1-1 center is a state of the art Public Safety Answering Point (PSAP) and a Virginia Office of EMS Emergency Medical Dispatch accredited agency for the City of Staunton, answering both cellular and land line 9-1-1 calls as well as the business lines for the police department. Operating a digital phone system, our dispatchers handle over 101,000 phone calls per year, averaging 280 calls per day.
The Communication Center operates and dispatches all calls for the Staunton Police Department, The Staunton Fire/Rescue Department and The Staunton-Augusta Rescue Squad (SARS). Dispatching over 28,000 Police calls, over 3500 fire calls and over 5000 medical calls.
The Communications Center is staffed by 12 full-time dispatchers, broken into 4 teams, 1 Dispatch Team Leader (supervisor) and 2 Dispatchers, operating 12 hour shifts. Each dispatcher goes through an extensive back ground investigation, interviews and testing, prior to being hired. 1 week of basic dispatch training at the Central Shenandoah Criminal Justice Training Academy and 16-20 weeks of on the job training in the Communications Center prior to being allowed to work independently. All dispatchers are cross trained as call-takers, police and fire/rescue dispatchers. Level “A” certifications for the Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC) as well as NECI’s Emergency Medical Dispatching are also a standard part of the dispatchers basic training.
One of four dispatch consoles in the E9-1-1 center.